During the FIFA World Cup, the world’s gaze will be upon the football pitch. And nothing more natural than having the players, the ball and fans step up as the event's main protagonists. However, an event this size involves more than the thousands we will see at the stadium. It is something that engages millions of people and changes the day-to-day routine of a whole city. Indeed, in the case of Brazil these changes will take place in twelve cities in the 2014 FIFA World Cup and six during the FIFA Confederations Cup 2013.
In order to ensure that everything runs smoothly, volunteers are essential. They make sure the whole system runs well. They act as a support system for fans, tourists, residents and visitors. In the Confederations Cup, the volunteers will work in Belo Horizonte, Brasilia, Fortaleza, Recife, Rio de Janeiro and Salvador.
In fact, those selected by the Brazil Volunteer Programme for the Confederations Cup have already been through an online and conventional capacity-building process, where they were trained in areas such as hospitality and welcome, history and culture of host cities, safety and first aid.
They will help to guide and care for visitors in each host city, as well as performing a number of other duties. Those selected will be placed to assist at tourist sites, areas with a lot of people flow (like shopping centres), airports, coach stations, public parties. In addition, they will help out with other operational aspects.